Returns Policy

We at Afritailore aim to provide quality Ready-to-Wear fashion products that meet your expectations. However, if you are not satisfied with your purchase, we have a straightforward returns policy in place for your convenience.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.
  • The return request must be initiated within 7 days of receiving the product.
  • The item must not be a Final Sale or Custom Order product, as these are not eligible for returns.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Custom-made or altered items
  • Items on final sale or clearance
  • Intimate wear (such as lingerie, swimsuits)

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service at [Insert Email or Phone Number] to notify us of your intent to return.
  2. Return Authorization: Once your return request is approved, we will send you a Return Authorization Number (RAN) along with instructions on where to ship your return.
  3. Packaging: Ensure the item is securely packaged in its original packaging, and include a copy of the receipt or proof of purchase.
  4. Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7–14 business days.

  • Partial Refunds: In some cases, only partial refunds will be granted (e.g., items showing obvious signs of use or damage not caused by us).

5. Exchange Policy

If you would like to exchange your item for a different size, color, or style, please contact us. Exchanges are subject to product availability and must follow the same guidelines as returns.

6. Late or Missing Refunds

If you haven’t received a refund within the stated timeframe, please check your bank account and contact your credit card company. If the issue persists, contact us at +2347018434342 , +2347031579059.

7. Damaged or Defective Items

If the item you received is damaged or defective, please contact us immediately, and we will arrange for a replacement or refund.

8. Sale Items

Only regular-priced items may be refunded. Sale or clearance items are non-refundable.

9. Contact Us

For any further questions or concerns regarding returns, please contact us:

  • Email: info@afritailore.com
  • Phone: +2347018434342 , +2347031579059.

This policy ensures transparency in how we handle your personal information and guide you through the process should you need to return a purchase.